Step 1: Schedule a free consultation phone call with an intake specialist

Every new client is offered a free initial consultation phone call.

During your consultation, we welcome any questions you might have about our mission and the services we provide at the VTC.

Consultation calls typically take about 15 minutes. During this call, we will ask a few questions about your current and past mental health challenges.

Click here to schedule a free consultation phone call with an intake specialist

Step 2: Gather your information

During your scheduled consultation call, an intake specialist will help determine your session fee. This will be based on your current monthly income (after tax), and any healthcare benefits you may have.

We encourage you to have this information available at the time of the call.

Click here for more information about how we determine your individual session fee.

Step 3: Attend your consultation phone call

Please expect a phone call from an intake specialist at the time of your scheduled consultation.

Step 4: VTC account information

Following your consultation, you will receive an email with sign-in information and instructions for your VTC account. There, you will be able to communicate with your counsellor? Payment? What else?

Step 5: Complete a few brief forms

In addition to your account information, you will receive an electronic copy of the following forms to complete prior to your first counselling session:

• The VTC consent form

• An intake form

• Two additional questionnaires

Step 6: Hear from your counsellor

You can expect to hear from your counsellor within 48 hours of your consultation appointment.

Together, you will be able to schedule your first in-person or online session!

Step 7: Attend your first session. We look forward to working with you.

Have any questions about our intake process? Send us a message:

Ready to schedule a free consultation? Click here: