The Intake Process

What to expect when joining the Vancouver Therapy Collective

Step 1: Schedule a free consultation phone call with an intake specialist

Every new client is offered a free initial consultation phone call.

During your consultation, we welcome any questions you might have about our mission and the services we provide at the VTC.

Consultation calls typically take about 15 minutes. During this call, we will ask a few questions about your current and past mental health challenges.

Click here to schedule a free consultation phone call with an intake specialist

Step 2: Gather your information

During your scheduled consultation call, an intake specialist will help determine your session fee. This will be based on your current monthly income (after tax), and any healthcare benefits you may have.

We encourage you to have this information available at the time of the call.

Click here for more information about how we determine your individual session fee.

Step 3: Attend your consultation phone call

Please expect a phone call from an intake specialist at the time of your scheduled consultation.

Step 4: VTC account information

Following your consultation, you will receive an email with sign-in information and instructions for your VTC account. There, you will be able to communicate with your counsellor? Payment? What else?

Step 5: Complete a few brief forms

In addition to your account information, you will receive an electronic copy of the following forms to complete prior to your first counselling session:

  • The VTC consent form

  • An intake form

  • Two additional questionnaires

Step 6: Hear from your counsellor

You can expect to hear from your counsellor within 48 hours of your consultation appointment.

Together, you will be able to schedule your first in-person or online session!

Step 7: Attend your first session. We look forward to working with you.

Have any questions about our intake process? Send us a message:

Ready to schedule a free consultation? Click here:

Frequently Asked Questions (FAQ)

  • Our free consultation connects you with an intake specialist who will ensure that the VTC is fit to meet your needs.

    You may be asked about your current difficulties and previous history, as well as information about your current income and healthcare benefits.

  • When you reach out to us, we typically respond within 24 hours. Following your free consultation session, you can expect to hear from your counsellor within 48 hours to schedule an initial session.

  • There is no cost associated with the intake process. You will be given your session rate during the consultation call. If you choose to continue with the VTC, you will be provided an official invoice following your first counselling session.

  • Our team is often able to accommodate preferences when matching you with a counsellor. If you have an interest in working with one of our team members specifically, please let us know during the consultation session.